Refund policy

Last Updated: September 2, 2026

At Inyoufj, customer satisfaction is our priority. We want every customer to have a positive shopping experience.

If you are not completely satisfied with your purchase, you may request a return according to the policy below.

1. Return Window

We accept return requests within 30 days after the delivery date.

Customers must contact us before sending any return. Returns sent without prior approval may not be accepted.

2. Return Eligibility

To be eligible for a return, items must meet the following requirements:

  • Items must be unused, unworn, and in their original condition.
  • Items must include original packaging, tags, and accessories.
  • Proof of purchase, such as an order confirmation, must be provided.
  • Shoes must only be tried on indoors and must not show signs of wear.

Items that have been worn, washed, damaged, altered, or used may not be accepted for return.

3. Non-Returnable Items

Returns may not be accepted for:

  • Items returned after the 30-day return period.
  • Items without original tags or packaging.
  • Items showing signs of wear, damage, washing, or alteration.
  • Clearance or final sale items, where applicable.

4. Return Process

To request a return:

  1. Contact us at hello@inyoufj.com with your order number and reason for the return.
  2. Our customer support team will review your request and provide return instructions.
  3. Once approved, please send the item according to the provided instructions.

Please do not return items before receiving authorization from our customer support team.

Returns sent without approval may not be processed.

5. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

  • Please contact us as soon as possible.
  • Provide your order number and photos showing the issue.
  • We will review your request and provide an appropriate solution.

Return shipping costs may be covered by Inyoufj when the issue is caused by our error.

Customer-Initiated Returns

For personal reasons, including:

  • Change of mind
  • Incorrect size selection
  • Personal preference

Customers are responsible for return shipping costs.

We do not charge restocking fees.

6. Refund Process

Once your returned item is received and inspected:

  • We will notify you of the return status by email.
  • Approved refunds will be issued to the original payment method.
  • Refunds usually appear within 5–10 business days, depending on your payment provider.

If you have not received your refund after this period, please check with your bank or payment provider first. If the issue continues, please contact us for assistance.

7. Exchanges

We currently provide exchanges only for items that arrive defective, damaged, or incorrect.

For exchange assistance, please contact:

Email:
hello@inyoufj.com

8. Order Cancellation

Orders may be cancelled within 24 hours after purchase if they have not entered processing or shipment.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after delivery according to this policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name:
Inyoufj

Website:
www.inyoufj.com

Email:
hello@inyoufj.com

Phone:
+44 73 7615 7067

Business Address:
33 Sherborne Grove
Birmingham
B1 2PU
United Kingdom

Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM (GMT)

Sunday: Closed

Response Time:
We aim to respond to customer inquiries within 24–48 business hours.